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Jordan (Employee)

 “I don’t get why this is such a big deal. I still showed up, didn’t I? You act like nobody else is ever late.” 

Respond to Jordan

Choose your response carefully. Jordan is frustrated and defensive. Your tone will determine whether

How Do You Respond?


 “Jordan, I understand you're frustrated. But being on time matters because the team depends on each other. Let’s talk about how we fix this moving forward.” 

Calm Response

How Do You Respond?

 “You’re late again, Jordan. I’m tired of excuses. If this keeps happening, we’re going to have a serious problem.” 

Aggressive Response

How Do You Respond?

 “Okay… just try not to let it happen again.” 

Passive Response

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